Jensen, P.H. and Liebenberg, B. (1995). “Government cleaning service: Reforming business in New South Wales”, in Domberger, S. and Hall, C. (Eds), The Contracting Casebook: Competitive Tendering in Action, AGPS: Canberra, 13-31.
This case study looks at the reform of the Government Cleaning Services and its implications. The reform process was made challenging because of certain legal, political, economic and industrial complexities. Part of the tendering process involved restructuring of the service. Productivity improvements were made through changes in work practice, the introduction of new equipment and the removal of restrictive practices.